Salesforce for medical device companies
Win hospital deals faster, know every device you have installed, and keep service contracts renewing. Zime connects sales, service and your dealer network on one Salesforce platform.
Zime implements Salesforce for medical device manufacturers, capital equipment suppliers, consumables makers and their dealer networks in India, the US, APAC and the Middle East. We run hospital and tender sales, the installed base by serial number, field service with AMC and CMC contracts, and dealer orders and stock on Sales Cloud, Service Cloud, Field Service and Experience Cloud, with Agentforce handling routine follow-ups.
Why do medical device companies lose revenue after the sale?
Selling the device is only the start. Service, contracts, consumables and dealers decide what each account is worth, and that work usually lives in spreadsheets.
Tenders and quotes run on email
Hospital RFQs, tender deadlines, price approvals and quote versions are tracked by hand, so bids slip and discounts creep.
Nobody knows the installed base
Which device, which serial number, at which site, under which warranty: the answer is in an engineer's notebook or an old spreadsheet.
Service contracts lapse quietly
Warranties end and AMC or CMC renewals are missed, and preventive maintenance visits fall behind schedule.
Dealers are a black box
Orders, stock and leads with channel partners move over phone and WhatsApp, with no view of what sold or what is coming.
How does Zime run a medical device business on Salesforce?
We connect the full device lifecycle on one platform: the hospital deal, the installation, every serial number in the field, the service visits and contracts that follow, and the dealers who sell and support it. Sales sees the pipeline and tenders, service sees every asset and its history, and leaders see revenue from equipment, consumables and contracts together.
Hospital and tender pipeline with quotes, approvals and deadlines in one place.
Every device recorded by serial number, site and warranty from the day it is installed.
Planned maintenance, breakdown calls and AMC or CMC renewals run on schedule.
What's included
Opportunities by hospital, department and tender, with deadlines and owners.
Quote versions and discount approvals with a clear audit trail.
Every device by serial number, site, configuration and warranty.
Installation, preventive maintenance and breakdown visits scheduled by skill and location.
Service contracts, entitlements and renewal prompts before they lapse.
Channel partners place orders, check stock and register leads on Experience Cloud.
Usage-based reminders so consumables follow every installed device.
Agentforce chases renewals, confirms visits and answers routine service questions.
What changes by region
Government and private hospital tenders, dealer networks across states, and AMC and CMC renewals synced with your ERP.
Installed base and field service for hospital and clinic accounts, with up to 5 hours of overlap with most US time zones.
Dealer portals, tender tracking and bilingual service communication for distributor-led markets in the UAE and Saudi Arabia.
Service contracts and field engineers across Australia and Singapore, with the installed base in one view.
Business outcomes this solution is designed to improve
Every solution we build is shaped around the results that matter most to the business. Technology is the enabler, not the goal.
Medical devices on Salesforce: FAQs
Can Salesforce track every device we have installed?
Yes. Each device is an asset with its serial number, site, configuration, warranty and service history, so sales and service see the same installed base.
Can it manage AMC and CMC contracts?
Yes. Service contracts and entitlements sit on each asset, preventive maintenance visits are planned from the contract, and renewal prompts go out before a contract lapses.
Can our dealers use it?
Yes. Dealers get a partner portal on Experience Cloud to place orders, see stock, register leads and log service calls, while you see the whole channel.
Does it work with our ERP?
Yes. We integrate Salesforce with your ERP so orders, invoices, stock and serial numbers stay in sync in both directions.
Do you work with device companies outside India?
Yes. We support device manufacturers, suppliers and dealer networks in India, the United States, APAC and the Middle East, with delivery from our team in Pune.
See your device lifecycle on Salesforce, from tender to renewal.
Schedule a 30-minute consultation. Tell us the outcomes you're working towards, and we'll show how Salesforce could support them.
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