Salesforce for digital health and telemedicine companies
Acquire, enroll and retain members at scale. Zime connects your app, teleconsults, care teams and support on Salesforce — so growth doesn’t break your operations.
Zime implements Salesforce for digital health and telemedicine companies in India, the US and the Middle East. We run lead-to-enrollment, teleconsult scheduling, program delivery and member support on Sales Cloud and Service Cloud, integrated two-way with your own app or EHR, using our Digital Health Business Operations accelerator.
Why do digital health companies outgrow spreadsheets and point tools?
Growth adds channels, programs and care staff faster than manual processes can keep up. These are the four problems we see most.
Leads leak between channels
Enquiries arrive from ads, the app and WhatsApp, and nobody clearly owns the follow-up.
Enrollment runs on manual calls
Teams juggle calendars, payment links and reminders by hand, and conversions slip.
No single member view
Coaches, doctors and support each see a different version of the member.
Your EHR wasn’t built for growth
It holds clinical data, but not the pipeline, renewals or support history.
How does Zime run digital health operations on Salesforce?
We put every lead, consult, enrollment and support case on Salesforce and keep it in sync with your own app or EHR. Sales sees the full funnel, care teams see each member’s program and history, and AI agents handle routine follow-ups — so your people can focus on care.
Every lead from ads, app, web and WhatsApp lands in one queue with a clear owner.
Teleconsults, payment links and reminders run automatically until the member enrolls.
Program milestones, coach tasks and renewal prompts keep members engaged.
What's included
Every channel in one funnel, with owners and response targets.
Doctor, coach and nutritionist calendars with reminders.
Milestones, task queues and adherence tracking.
Conversations and calls logged on the member record.
Two-way sync with your own platform through APIs.
Spot at-risk members early and prompt timely renewals.
Cases, queues and service levels on Service Cloud.
Missed check-ins and lapsed leads handled automatically.
Business outcomes this solution is designed to improve
Every solution we build is shaped around the results that matter most to the business. Technology is the enabler, not the goal.
Digital health on Salesforce: FAQs
Can Salesforce integrate with our own app or EHR?
Yes. Zime integrates Salesforce with custom-built apps and EHRs through APIs, so member status, consults and program data stay in sync in both directions.
Is Salesforce affordable for an early-stage digital health startup?
We size the licence set to your stage — usually Sales Cloud and Service Cloud first — and build on our accelerator, so you start from a proven foundation.
Can we manage teleconsult scheduling in Salesforce?
Yes. Our intelligent appointment booking manages doctor, coach and nutritionist calendars, handles reschedules, and sends reminders over WhatsApp or SMS with a link to your video consult tool.
How do you protect patient data?
We design for India’s DPDP Act, HIPAA for US companies and local data protection laws in the Middle East, with role-based access, field-level security, consent tracking and audit trails.
See Digital Health Business Operations on your workflows.
Schedule a 30-minute consultation. Tell us the outcomes you're working towards, and we'll show how Salesforce could support them.
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