This policy explains how Zime ("Zime", "we", "us") collects, uses, shares and protects personal information when you visit zimesolutions.com (the "website"), contact us, subscribe to our newsletter, use our online tools or chat with our website assistant.
Zime is operated by Zime Solutions Private Limited, 407 Deron Heights, Baner, Pune 411021, Maharashtra, India. We also have a registered office in the United States at 16192 Coastal Hwy, Lewes, DE 19958, USA.
This policy covers the website only. When we deliver Salesforce projects for clients, any personal data we handle on a client's behalf is governed by our contract with that client.
Summary
- We collect what you give us (such as your name, work email and company) and basic information about how the website is used.
- We use it to reply to you, send what you asked for, improve the website and, with your consent, send you our newsletter and measure our marketing.
- We don't sell your personal information.
- Please don't share personal health information through the website. It is built for business enquiries, not medical matters.
- You can ask us to access, correct or delete your information at any time by writing to privacy@zimesolutions.com.
1. Information we collect
Information you give us
| When | What we collect |
|---|---|
| Contact form or consultation request | First and last name, work email, company, phone (optional), country, industry, area of interest, your message, and your consent choices |
| Newsletter sign-up | Email address, and the date and source of your consent |
| White paper downloads | Name, work email, company and the paper you requested |
| Readiness Assessment and Cloud Picker tools | Your answers, and, if you ask for a detailed report, your name, work email and company |
| Website assistant (chat) | What you type in the chat and, if you ask us to contact you, your name, work email and company |
| Blog comments and likes | Your name, email (not shown publicly), comment text, and a like counter |
| "Prefill with LinkedIn" (optional) | Your name, email and profile picture from LinkedIn, only if you choose to use it |
Information collected automatically
When you visit the website, we and our service providers collect:
- device and browser information, IP address, approximate location (country or city), pages viewed, referring page and time spent on the website;
- campaign information in links, such as UTM tags and LinkedIn click identifiers;
- information from cookies and similar technologies, as described in section 6.
Information from others
If you fill in a LinkedIn Lead Gen Form for one of our ads, LinkedIn shares the details in that form with us.
Health information
The website is not designed to collect health information, and we ask you not to submit any, including in forms, comments or chat. If you do, we will delete it where we reasonably can.
2. How we use your information
We use personal information to:
- respond to enquiries and consultation requests, and arrange meetings;
- send what you asked for, such as a white paper, assessment report or newsletter;
- run and improve the website, its tools and its assistant;
- publish and moderate blog comments;
- measure how our website and marketing perform, including LinkedIn campaigns, where you have consented;
- keep the website secure and prevent spam and abuse;
- evaluate job applications sent through the website;
- comply with law and protect our legal rights.
3. Legal bases
Where data protection laws require a legal basis, we rely on:
- Consent: for the newsletter, marketing measurement cookies and the LinkedIn Insight Tag, and, under India's Digital Personal Data Protection Act, 2023, for processing that is based on consent. You can withdraw consent at any time, as easily as you gave it.
- Steps at your request: to reply to an enquiry or prepare a proposal.
- Legitimate interests: to run, secure and improve the website and respond to business contacts, where these interests are not overridden by your rights.
- Legal obligation: where we must keep or disclose information by law.
4. Who we share it with
We share personal information only with service providers who help us run the website and our business, under contracts that limit their use of it:
| Provider | What they do for us |
|---|---|
| Salesforce | Our CRM, where enquiries are stored as leads, and the platform behind our website assistant |
| Brevo | Sends our newsletter and transactional emails |
| Vercel | Hosts the website |
| Supabase | Stores website data such as blog comments, likes and tool responses |
| Cloudflare (Turnstile) | Protects our forms from spam and bots |
| Ad measurement (Insight Tag and Conversions API) with your consent, Lead Gen Forms, and optional sign-in | |
| [ANALYTICS PROVIDER, if any] | Website usage analytics |
We may also share information:
- with professional advisers, such as lawyers and auditors;
- if required by law, court order or a government authority;
- as part of a merger, acquisition or sale of all or part of our business, in which case the information stays subject to this policy.
We do not sell personal information, and we do not share it for cross-context behavioural advertising except LinkedIn ad measurement when you have consented to marketing cookies.
5. International transfers
We are based in India, and our service providers may store or process information in other countries, including the United States and the European Union. Where we transfer personal information from the EU, UK or another region with transfer rules, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses offered by our providers.
6. Cookies and similar technologies
| Type | Purpose | Can you refuse it? |
|---|---|---|
| Strictly necessary | Security, spam protection (Cloudflare Turnstile), remembering your cookie choice | No, the website needs these to work |
| Analytics | Understanding which pages are useful so we can improve them | Yes |
| Marketing | LinkedIn Insight Tag, to measure our LinkedIn campaigns | Yes, these only load if you accept them |
When you first visit, a banner lets you accept or refuse optional cookies. You can change your choice at any time using the Cookie Settings link in the footer, or by clearing cookies in your browser.
7. How long we keep it
| Information | How long |
|---|---|
| Enquiries and leads | Up to 3 years after our last contact, unless you become a client |
| Newsletter subscription | Until you unsubscribe, then a suppression record so we don't email you again |
| White paper and tool requests | Up to 2 years |
| Chat transcripts | Up to 12 months |
| Blog comments | As long as the comment is published, or until you ask us to remove it |
| Job applications | Up to 12 months after the role is filled, unless you agree to a longer period |
We delete or anonymise information when we no longer need it, unless the law requires us to keep it longer.
8. Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, spam protection and providers with recognised security certifications. No website is completely secure, so please contact us right away if you think your information has been put at risk.
9. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct or update it;
- delete it;
- withdraw consent at any time, without affecting what was done before;
- object to, or ask us to restrict, certain processing;
- receive your information in a portable format;
- nominate someone to exercise your rights if you die or become incapacitated (India);
- opt out of marketing emails, using the unsubscribe link in any newsletter;
- lodge a complaint with your data protection authority, such as the Data Protection Board of India or a supervisory authority in the EU or UK.
To exercise any of these rights, email privacy@zimesolutions.com. We may need to confirm your identity first. We will reply within 30 days, or sooner where the law requires.
California and other US states: we do not sell or share personal information as those terms are defined in US state privacy laws, other than LinkedIn ad measurement when you accept marketing cookies, which you can refuse or turn off at any time. We will not discriminate against you for exercising your rights.
10. Grievance officer
Under Indian law, you can contact our Grievance Officer about any concern with how we handle your personal information:
Grievance Officer
Zime, 407 Deron Heights, Baner, Pune 411021, Maharashtra, India
Email: privacy@zimesolutions.com
We will acknowledge your concern promptly and aim to resolve it within 30 days.
11. Children
The website is for businesses and professionals. It is not intended for anyone under 18, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.
12. Links to other websites
The website links to other sites, such as LinkedIn and Salesforce. Their own privacy policies apply when you visit them.
13. Changes to this policy
We may update this policy from time to time. We will change the "Last updated" date above, and for significant changes we will add a notice on the website or email subscribers.
14. Contact us
Questions about this policy or your information:
Email: privacy@zimesolutions.com
Post: Zime, 407 Deron Heights, Baner, Pune 411021, Maharashtra, India