Accelerator · Training

Learning Sim App

Get new customer service reps ready in weeks, not months. They practise real requests in a Salesforce sandbox with realistic data, every step is scored, and facilitators see who is ready to go live.

New-hire onboardingGo-live training for a Salesforce rolloutPartners training their consultants

Schedule Consultation

Illustration of a learning sim screen built on Salesforce

What We Do

The Learning Sim App is Zime's scenario-based training for Salesforce users, delivered as a service we run with you and installed as a package in your org. It works with any Salesforce product and adds the most value for customer service teams on Service Cloud and Health Cloud. It cut new-agent onboarding from 16 weeks to 4 for a large US healthcare organisation.

What business challenge does it address?

Classroom training teaches the product, not the job. New reps sit through weeks of slides and demos, then meet their first real request on a live customer. Ramp-up is slow and costly, readiness varies from one cohort to the next, and nobody can see who is truly ready.

Months of training before a rep can take requests

Product knowledge without hands-on practice

No measure of readiness beyond attendance

16 → 4 weeksNew-agent onboarding for a large US healthcare organisation, a 75% reduction

What it brings together

Practice that turns training into readiness

Practise real scenariosReps work through your most common customer requests in a sandbox with realistic records.

Score every stepEach step is checked for accuracy, so reps and facilitators see exactly where to improve.

See readiness by cohortFacilitators track every cohort, decide who goes live and add new scenarios themselves.

Built on the Salesforce Platform as an installable package, with the most value on Service Cloud and Health Cloud

Tied to outcomes

The business outcomes it is designed to improve

Technology is the enabler. These are the results Learning Sim App is shaped around.

Weeks to onboard a new rep

Step accuracy before go-live

Cohort readiness

Trainer time per cohort

Industries that use Learning Sim App

Digital Health & Telemedicine →Hospitals, Specialty Clinics and Home Healthcare →Diagnostic Labs →Medical Devices →Salesforce partners →

Learning Sim App: FAQs

Does it only work with Health Cloud?

No. It works with any Salesforce product. It adds the most value for customer service reps on Service Cloud and Health Cloud, where requests repeat and accuracy matters.

How is it delivered?

As a service we run with you. We install it as a package in a sandbox, build your first scenarios with your trainers, and help facilitators run the first cohorts.

Who writes the scenarios?

We start with your most common requests and build them with your trainers. Facilitators can then add and change scenarios themselves as your processes change.

Can partners use it to train their own consultants?

Yes. Salesforce partners use it to get consultants hands-on with a cloud before their first client project.

See a scenario scored live.

Book a 20-minute walkthrough. We'll run a real scenario in the Learning Sim App and show how each step is scored and how facilitators track readiness.

Book a walkthrough