Platform · Health Cloud

Salesforce Health Cloud implementation for healthcare businesses

Give care teams a complete view of every patient or member — with care plans, programs and engagement in one place — implemented by a partner that knows healthcare workflows.

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Illustration of a patient 360 screen built on Salesforce

What is Salesforce Health Cloud?

Salesforce Health Cloud is Salesforce’s CRM for healthcare and life sciences. It adds healthcare data models to the Salesforce Platform — patients and members, care teams, care plans, care programs, providers and clinical data — so organisations can coordinate care and engagement around each person.

Zime implements Health Cloud for digital health companies, providers, payers and care-program operators, and integrates it with EHRs, labs and telephony. We recommend Health Cloud only where its clinical capabilities add real value; otherwise Sales Cloud and Service Cloud may be the better fit.

When to choose Health Cloud

You run care plans, care programs or chronic care management
Care teams need a shared patient or member 360
You need clinical data such as conditions, medications or lab results in CRM
You manage provider networks, referrals or member services

Health Cloud use cases in healthcare

Real workflows we build for healthcare businesses, by industry.

Digital healthCare programs for chronic conditionsEnroll members into programs, assign coaches and track milestones and adherence.ProvidersPatient 360 for care coordinatorsOne view of appointments, care plans, medications and communications.PayersMember services and onboardingBenefits look-ups, onboarding journeys and member service in one console.Home careCare plans for home visitsCaregivers follow care plans and record visits; families stay informed.LabsClinical results in contextLab results linked to the patient record and care plan for follow-up.Training teamsHands-on agent onboardingScenario-based practice in a Health Cloud sandbox to shorten agent ramp-up.

Tied to outcomes

Solutions tied to business outcomes

Every Health Cloud solution we design is shaped around the outcomes that matter to your business.

Care plan goals met

Program enrollment and retention

Care team time saved

Member or patient satisfaction

Accelerators built on Health Cloud

Chronic Care →Patient Intake →Home Care →

Health Cloud for healthcare: FAQs

What is the difference between Health Cloud and Sales Cloud?

Sales Cloud manages leads, opportunities and accounts. Health Cloud adds healthcare-specific data and tools such as patient and member records, care teams, care plans and care programs. Many healthcare businesses start on Sales Cloud and add Health Cloud when they need clinical capabilities.

Is Health Cloud HIPAA compliant?

Salesforce supports HIPAA compliance for eligible services once the customer signs a Business Associate Agreement (BAA) with Salesforce. Zime then configures access controls, field-level security, audit trails and encryption options to match your obligations.

Does Health Cloud support FHIR?

Yes. Health Cloud’s clinical data model is aligned with the HL7 FHIR standard, which makes integration with EHRs and other clinical systems more straightforward.

Can Health Cloud be used in India and the Middle East?

Yes. Health Cloud is used by healthcare organisations globally. We design data handling for India’s DPDP Act and local data protection laws in the Middle East.

Plan your Health Cloud rollout with us.

A free 30-minute consultation about the outcomes you want and how Health Cloud can support them.

Schedule Consultation