Healthcare accelerator

Digital Health Business Operations

Bring the whole member journey of a digital health business — from first enquiry to enrollment, care and renewal — onto one connected Salesforce foundation.

Digital health startupsTelemedicineWellness & nutrition programs

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Illustration of a digital health operations screen built on Salesforce

What We Do

Digital Health Business Operations is a Zime accelerator on Salesforce that connects a digital health company’s member journey, from first enquiry to enrollment, care and renewal. It is designed to improve conversion, engagement and retention.

What business challenge does it address?

Digital health companies grow through paid acquisition and paid programs, but operations often run across an app backend, spreadsheets, messaging apps and a separate helpdesk. As the business scales, leads leak, consults are missed and renewals catch the team by surprise.

Leads from many channels with no single owner

Enrollment that depends on manual follow-up

Care and support teams seeing different versions of the member

What it brings together

One connected foundation for growth and care

Acquire and enrollEvery lead in one place, with a clear path to enrollment.

Deliver care programsClinicians, coaches and care teams working from the same member view.

Support and retainSupport and renewals handled before members drift away.

Built on Salesforce Sales Cloud, Service Cloud and the Salesforce Platform

Tied to outcomes

The business outcomes it is designed to improve

Technology is the enabler. These are the results Digital Health Business Operations is shaped around.

Lead-to-enrollment conversion

Time to first consult

Program adherence

Renewal rate

Industries that use Digital Health Business Operations

Digital Health & Telemedicine →Hospitals, Specialty Clinics and Home Healthcare →

Digital Health Business Operations: FAQs

Does it replace our app or EHR?

No. Your app and EHR stay as they are. The accelerator works alongside them, with member data kept in sync.

Can it support several programs and price plans?

Yes. It is designed to be configured around your programs, so new ones can be added as the business grows.

Explore what Digital Health Business Operations could do for your business.

Schedule a 30-minute consultation. Tell us the outcomes you're working towards, and we'll show how this accelerator could support them.

Schedule Consultation