Health insurance providers
Member services, onboarding and agent training.
Learn more →Salesforce in United States
Salesforce healthcare partner for US payers, providers and health tech
Health insurers, provider groups, urgent care and health tech companies in the US work with Zime on Health Cloud, Service Cloud and Agentforce — with solutions shaped around the outcomes that matter to their business.
What We Do
Zime is a Salesforce consulting partner serving US healthcare organisations, including health insurance providers, provider groups, urgent care, home health and digital health companies. We implement Health Cloud, Service Cloud, Sales Cloud and Agentforce solutions designed for HIPAA requirements.
Who we support
Healthcare businesses in United States
Providers & urgent care
Patient intake, scheduling and follow-up.
Learn more →Digital health
Enrollment, programs and member support.
Learn more →Home health
Referrals, scheduling and visit tracking.
Learn more →Labs
Provider relationships and report communication.
Learn more →How we deliver
Salesforce shaped around local workflows
Health Cloud expertise
Member, patient and care-team experiences on Health Cloud.
Healthcare compliance
Solutions designed with HIPAA requirements in mind.
Member and patient service
Service Cloud and Agentforce for member services and patient support.
Faster agent onboarding
Scenario-based practice that cut onboarding from 16 weeks to 4 for a US-based health insurance provider.
Designed in from the start
Regional requirements
HIPAA
Salesforce signs a Business Associate Agreement (BAA) for eligible services. We configure access controls, field-level security, audit trails and encryption options.
State privacy laws
Consent and data handling designed with your compliance team for applicable state laws.
Frequently asked questions
Can Salesforce be used in a HIPAA-compliant way?
Yes. Salesforce supports HIPAA compliance for eligible services once you sign a Business Associate Agreement with Salesforce. We then configure security, access and audit controls to match your obligations.
Do you have experience with health insurers?
Yes. For a US-based health insurance provider, our Health Cloud training approach cut new-agent onboarding from 16 weeks to 4.
Can you work as a subcontractor to our Salesforce partner?
Yes. We work as a delivery partner for Salesforce consulting firms, under their brand and process.
Let's talk about your healthcare workflows.
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