Salesforce Consulting Partner · Healthcare & Life Sciences

Delivering healthcare business outcomes, enabled by Salesforce.

Zime is a Salesforce consulting partner for digital health, telemedicine, diagnostic labs, pharma and distributors in India, the United States, APAC and the Middle East. We design Health Cloud, Sales Cloud, Service Cloud and Agentforce solutions around the outcomes that matter to your business — from enrollment and referrals to turnaround and retention.

Healthcare experienceSeasoned founding teamSolutions tied to outcomes
Illustration of a digital health startup's operations: a member pipeline on Salesforce, a teleconsult in progress and a member app showing program progress

Trusted by leading businesses

MetLifeBlue Cross Blue ShieldMedcorVibrant TechnikSatyam Group
75% fasterAgent onboarding for a US-based health insurance provider — 16 weeks to 4
20Salesforce implementations delivered
15Ready-built accelerators
Regions ServedIndia, the United States, APAC and the Middle East
What we do

What does Zime do as a Salesforce healthcare partner?

Zime designs, builds and supports Salesforce solutions for healthcare businesses. We connect patient, member and partner journeys — from first enquiry to enrollment, care and repeat business — on Health Cloud, Sales Cloud, Service Cloud and Agentforce, integrated with your EHR, LIS, ERP, telephony and WhatsApp.

Accelerators

Healthcare accelerators, shaped around the outcomes that matter.

Proven healthcare foundations on Salesforce, tailored to each business and tied to the results it wants to improve.

Digital health & telemedicine

Digital Health Business Operations

Connect the member journey of a digital health business, from first enquiry to enrollment, care and renewal.

  • One view of every lead and member
  • A smoother path from enquiry to enrollment
  • Works alongside your own app or EHR

Built on Sales Cloud · Service Cloud · Salesforce Platform

Illustration of a digital health operations screen built on Salesforce
Why Zime

Why healthcare businesses choose Zime

Healthcare experience

We have delivered Salesforce for health insurers, digital health companies, labs, pharma manufacturers and distributors. We understand patient, member and partner journeys — and the regulations around them — before we touch the platform.

Seasoned founding team

Zime is led by founders with [XX]+ years of combined experience across healthcare, enterprise technology and Salesforce delivery. A founder stays involved in every engagement, backed by a dedicated team of architects, developers, analysts and project managers.

Solutions tied to outcomes

Every solution we design starts from the business outcome it should improve — faster enrollment, quicker turnaround, stronger retention — and is built so leaders can see the impact.

Ready-built healthcare acceleratorsAI built into the solutions we deliverCompliance designed in: HIPAA, DPDP and regional lawsAbout Zime →
16 → 4weeks to onboard a new service agent
Case study · Health insurance · United States

How a US-based health insurance provider cut agent onboarding from 16 weeks to 4

New member-service agents practised the 10 most common real scenarios in a Health Cloud training sandbox. Each step was scored for accuracy, and facilitators tracked every cohort's readiness in reports.

Read the case study →All case studies →
FAQ

Salesforce for healthcare: common questions

A Salesforce healthcare partner is a consulting firm in the Salesforce partner program that specialises in implementing Salesforce for healthcare and life sciences. Zime implements Health Cloud, Sales Cloud, Service Cloud and Agentforce for digital health, telemedicine, labs, pharma and distributors in India, the US and the Middle East.

Let's map your healthcare workflows to Salesforce.

A 30-minute consultation with our team. Tell us the outcomes you're working towards, and we'll show how Salesforce could support them.

Schedule Consultation