Zime — Salesforce partner for healthcareSchedule Consultation
Schedule
Healthcare accelerator

Intelligent Appointment Booking

Help patients find the right slot with less effort, and help providers make the most of every clinician’s time.

Any healthcare providerTelemedicineLabs & home collection
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Illustration of a smart scheduling screen built on Salesforce
What We Do

Intelligent Appointment Booking is a modular Zime scheduling capability on Salesforce that plugs into any Zime accelerator. It is designed to improve slot utilisation, reduce no-shows and make booking easier for patients.

What business challenge does it address?

Scheduling is where many patient journeys stall: phone tag to find a slot, double-bookings, no-shows and idle clinician time. And scheduling data often sits apart from the rest of the patient journey.

Phone tag to find an available slot
No-shows and idle clinician time
Scheduling disconnected from the patient journey
What it brings together

Scheduling that works for patients and providers

Find the right slotAvailability matched to patient needs and clinician time.
Book on their termsPatients book and reschedule through the channels they already use.
Fewer missed visitsTimely reminders that keep appointments on track.

Built on the Salesforce Platform, working with Sales, Service and Health Cloud

Tied to outcomes

The business outcomes it is designed to improve

Technology is the enabler. These are the results Intelligent Appointment Booking is shaped around.

Slot utilisation
Self-service bookings
No-show rate
Staff time spent scheduling

Industries that use Intelligent Appointment Booking

Digital Health & Telemedicine →Hospitals, Specialty Clinics and Home Healthcare →Diagnostic Labs →

Intelligent Appointment Booking: FAQs

Does it need Agentforce?

No. It works on its own, and an Agentforce agent can be added if you want a conversational booking experience.

Can patients book on WhatsApp?

Yes. Booking can be offered through messaging channels such as WhatsApp.

Explore what Intelligent Appointment Booking could do for your business.

Schedule a 30-minute consultation. Tell us the outcomes you're working towards, and we'll show how this accelerator could support them.

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