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  • Writer's pictureSaurabh Pangarkar

The Future is Now: Hyper-Automation Trends for Mid-Sized Businesses in 2024

Hyper-automation, the new-age way for businesses across the board to automate as much as they can has very much become the norm in 2024. We are routinely seeing not only large but a host of mid-sized businesses attempt to rationalize and streamline their processes by deploying AI (Artificial Intelligence), Robotic Process Automation (RPA), and such technologies that can be run without human intervention and form the core of Hyper-automation.

Hyperautomation adoption in the year 2024 has become quite the norm and we shall look at some of the major trends that are reshaping the way that mid-sized businesses are handling their processes.

AI-fueled Process Discovery and Automation

Getting the hang of a business process used to be a slow and tedious affair that relied on employee feedback, disjointed information, and guesswork. AI-powered processes have put an end to all this. Instead, its algorithms are adept at process mining and machine learning which help process huge datasets obtained from myriad data sources like CRMs, ERPs, and so on.

This enables one to obtain a well fleshed-out concept, backed by reliable data about the workings of a process. One is also able to zero in on hidden inefficiencies, variations, and any possible compliance risks.

IoT & Hyper-automation

IoT or the Internet of Things connects machines, products, vehicles, and all manner of inventory via sensors. This enables the collection of real-time data from which one can obtain enormous value at an unprecedented scale, especially when combined with Hyper-automation. This helps in the making of extremely intelligent real-time decisions that lead to optimization of processes in a manner that wasn't possible earlier. Good examples of the practical application of the coming together of IoT and Hyper-automation are predictive maintenance, smart supply chains as well and self-optimizing factories.

Citizen Developers' Moment in the Sun

Citizen Developers define the Hyper-automation trend that is helping mid-sized businesses surge ahead in 2024. The rise of low-code and no-code platforms with drag-and-drop interfaces and visual programming tools is obliterating the barriers to software development.  By empowering regular employees like accountants, HR personnel, customer service people, and so on with the ability to leverage automation for carrying out their functions more efficiently, the concept of citizen developers has become a harbinger of great change in the way mid-sized businesses carry out their daily operations.

Not only does this help a business rely more and more on local solutions to run their processes smoothly, but it also helps boost innovation, free up technology resources for major projects and generally leads to a more motivated and more efficient workforce.

Hyperautomation for Cybersecurity

The fight against cybercrime is receiving a shot in its arm on account of Hyper-automation. Many mid-sized companies are turning to it to help them deal with cybersecurity threats that are both more and more numerous and sophisticated by the day. The problem with traditional methods of cybersecurity is that these can’t cope with the nature and volume of threats faced by organizations these days. Hyperautomation helps by automating the critically important parts of cybersecurity operations leading to considerable advantages in the fight against cybercrime.

This is largely on account of the speed with which cyber threats are dealt with, the ability to carry out very efficient routine monitoring, and minimizing the possibility of human error.

Hyperautomation as a Service (HaaS)

Hyperautomation as a service is gaining popularity in mid-sized businesses as it helps to broaden the deployment of cutting-edge technology. A cloud-based HaaS platform can offer a plethora of Hyper-automation tools ranging from process mining, RPA, decision engines, and of course,  AI. Using a pay-as-you-go model ensures that mid-sized companies don't have to invest a large sum of money on account of software and infrastructure, making Hyper-automation extremely accessible to businesses across the board.

HaaS has a low entry barrier making it very amenable to adoption by mid-sized businesses. Besides, they can scale up operations according to their requirements.  What's more, operations can get off the ground much faster and by allowing HaaS to take care of the technical aspects one can focus on achieving automation goals in the best possible manner and achieve better business outcomes.

Mainstreaming of Process Mining

The old ways of comprehending business processes are passe. No longer do you have to rely on fraying documents, employee interviews, or plain guesswork to understand a process. Instead, one can turn to process mining to analyze digital data obtainable from ERP, CRM, and so on. Process mining can create an accurate data-driven picture and does not rely on subjectivity at all. It can zero in on work-related bottlenecks and deviations from the work process, as well as reduce the incidence of redoing processes on account of errors or inconsistencies. At the same time, it can locate hidden costs that lead to lost time as well as valuable resources.

What also works in favor of process mining is the ease with which tools associated with it can be deployed. This allows mid-sized companies to benefit from it as much as large-sized companies. The focus of the process undergoes a radical change in the sense that decision-makers use data-driven insights instead of assumptions. As a matter of fact process mining is the cornerstone of the hyperautomation journey of a business as it helps identify the areas that are primed for optimization.


Hyper-automation is more than a popular trend of 2024 when it comes to mid-sized businesses. It is, on the contrary, a strategic imperative.  It helps processes obtain the speed, dexterity, agility, and efficiency required to both survive and thrive in the fast-evolving digital world that we live in. Businesses that do not take to Hyper-automation will find themselves lagging behind the competition. That is because Hyper-automation helps lower the cost of processes, leads to innovation, and boosts the consumer experience on account of faster and personalized service, leading to customer loyalty. It also results in more satisfied employees as it takes the monotony out of their work and lets them perform more fulfilling tasks. Hyperautomation is a winner all the way and makes winners out of mid-sized businesses.

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